Refund and Returns Policy

 

Refund and Returns Policy

Effective Date: 14-06-2025

At Oslym, we are committed to providing a seamless and satisfying shopping experience. In the rare event that something goes wrong with your order, our Refund and Returns Policy is designed to resolve it quickly and fairly. Please review the policy below.

1. Eligibility for Returns

Returns are accepted under the following conditions:

  • Damaged Items: If your product arrives damaged, you are eligible for a return. Please notify us within 7 days of receiving your order.
  • Incorrect Items: If you receive an item different from what you ordered, we’ll replace it or offer a refund based on your preference.

Note: We do not accept returns or exchanges due to size issues. A detailed size chart is provided with each product—please refer to it carefully before placing your order.

2. Return Process

  1. Contact our Customer Experience team at contact@oslym.com within 7 days of delivery.
  2. Include your order number, a brief description of the issue, and a clear photo (if the item is damaged or incorrect).
  3. Our team will guide you through the next steps and share return instructions.

3. Refunds

Once we receive and inspect your returned item, we will inform you whether your refund has been approved.

  • If approved, the refund will be processed to your original payment method within 7–10 business days.
  • Shipping charges are non-refundable, unless the return is due to our error.
  • In most cases, the cost of return shipping will be deducted from your refund.

4. Non-Returnable Items

We are unable to accept returns for the following:

  • Products that have been worn, washed, or altered.
  • Items returned in damaged condition, missing parts/tags (unless the fault lies with us).
  • Sale items and gift cards.

5. Exchanges

We offer exchanges only for defective or damaged items. If you'd like to request an exchange for the same product, email us at contact@oslym.com, and follow the return steps mentioned above.

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account.
  2. Contact your bank or card provider—processing times may vary.
  3. If the issue persists, reach out to us at contact@oslym.com.

7. Contact Information

Oslym Customer Experience

📞 Contact Number:  +91 9326305654
📧 Email: contact@oslym.com
🏠 Address: Jogeshwari, Mumbai, Maharashtra, India – 400102

We’re here to ensure your Oslym experience is exceptional—because presence is everything.